We provide assessment and therapy for children and young people aged 0 to 18 years, at our Maroubra and Woonona clinics, at home, in preschools, day cares and schools, and via telehealth. We support:

• Early communication development and speech sound disorders
• Developmental Language Disorder (DLD) and social communication differences
• Neurodivergent children and young people
• Feeding, eating, drinking and swallowing (FEDS)
• School-based language and literacy, and teen communication and regulation

We see private clients, NDIS self-managed and plan-managed participants (as an unregistered NDIS provider), and Medicare (GP referral) clients.

• Clinical records are kept securely in Halaxy, our clinical records system, which stores data in Australia.
• We only share information with your consent, when the law requires it, or to keep a child safe.
• Records are kept for 7 years after the last service or until your child turns 25, whichever is later.
• You can request a copy of your child's records in writing; we respond within 30 days.
• We do not use AI or any automated system to make decisions about you or your child.

• We use approved AI tools ethically and responsibly to help our clinicians with reports, notes and admin. Your clinician checks and approves everything.
• Identifying information is not entered into general AI tools. Halaxy's AI scribe keeps information within your child's secure record, and no audio is kept.
• Photos and videos are only taken with your consent, on practice devices, to share with you and your child's care team.
• We only post a photo or video of your child on social media with your written and verbal consent to that specific photo or video.

• Private and self-managed clients pay on the day. Plan-managed clients are invoiced through their plan manager.
• Please give at least 48 hours' notice to cancel, by emailing cancellations@seasaltspeechpathology.com.
• Short-notice cancellations: 50% of the session fee for 24 to 48 hours' notice, 100% for less than 24 hours or a no-show.

Full details are in your Master Terms & Conditions of Business.

Feedback is always welcome and never affects your child's services. Email governance@seasaltspeechpathology.com or call 0406 672 067. We acknowledge within 3 business days and respond in writing within 14 business days.

If you are not satisfied, you can contact the NDIS Quality and Safeguards Commission (1800 035 544), the Health Care Complaints Commission (NSW), the Office of the Australian Information Commissioner, the NSW Information and Privacy Commission or Speech Pathology Australia.

We follow the NSW Child Safe Standards. Every team member holds a current NSW Working With Children Check, and we meet our mandatory reporting obligations. Children's wellbeing, safety and dignity always come first.